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Legal

Refund & Return Policy

Aunor (aunor3d.com) sells instant-download digital design files. Because STL, DXF, and related production files are delivered immediately, all sales are final except in the narrow case described below.

Last updated: 15 September 2026

Strict no-refund policy for digital goods.

STL, DXF, ZIP, and other CNC / 3D files sold on Aunor are instantly downloadable. Once a purchase is completed and a download is issued, the sale cannot be reversed, returned, or refunded because the digital product cannot be “sent back.”

1. All sales are final

By completing checkout on Aunor, you acknowledge that you are buying a digital file delivered electronically, not a physical product. There is no cooling-off period, no change-of-mind refund, and no return of the original file after download access is granted.

Refunds are not available for:

  • Change of mind, duplicate purchase, or buying the wrong file
  • Incompatibility with your CAM software, machine, tooling, or workflow
  • Unsatisfactory manufacturing results, operator error, or toolpath setup issues
  • Requests made after a working download link has been issued
  • Failure to download the file within the stated download window

2. Limited exception: technically corrupt files

A refund is processed only if both of the following are true:

  • The purchased file is technically corrupt or otherwise unusable as delivered, and
  • Our technical team at support@aunor3d.com cannot provide a working replacement within 48 hours of a valid report.

If a working replacement can be supplied within 48 hours, that replacement is the complete remedy. No cash refund, bKash reversal, or store credit is due in that case.

3. How to report a corrupt file

Email support@aunor3d.com within a reasonable time of purchase and include:

  • The order reference or transaction ID (including your bKash payment ID, if available)
  • The product name and file format (for example STL or DXF)
  • The email used at checkout
  • A clear description of the technical fault (failed extraction, unreadable geometry, truncated file, etc.)

We will investigate and, where the file is confirmed corrupt, issue a working replacement as quickly as possible. If we cannot do so within 48 hours, we will process a refund to the original bKash payment method used at checkout.

4. What is not a “corrupt file”

Aunor files are production-ready assets for experienced CNC operators, 3D printing technicians, and laser-cutting workflows. The following are not refundable defects:

  • The file opens correctly but does not match a personal design preference
  • You need CAM software instruction, toolpath generation, or machine setup help
  • Your software version cannot import a valid industry-standard STL or DXF
  • Physical manufacturing outcomes that depend on material, feeds, speeds, or fixturing

5. Contact

All refund and file-integrity requests must be sent to support@aunor3d.com. Aunor does not provide phone support for payment, download, or refund matters.